After this page you will know how to sign in on desktop or mobile and how to check the licence ALSI-984617 from the Anjouan Offshore Finance Authority.
First sign-in
Our sign-in runs in plain steps, and each one tells you what the next screen should show.
Right after registering, open the Fairgo Casino page in your phone's mobile browser or any desktop browser. There is no app to install, so a page that asks you to download one is not the sign-in page. The common mistake is tapping an old search ad or a saved link from a different site.
When the sign-in form appears, enter the email address you gave at registration. Type it carefully, because a typo or an address auto-filled from an earlier visit is a common reason an attempt fails. If you have forgotten your password, a reset link is sent to that same registered email address.
Before the account area opens, the site may ask for one extra confirmation, and the screen names what it needs. Follow only that prompt. Fairgo Casino staff will never ask for your password, so refuse any caller or message that does. The mistake to avoid is retrying the same prompt again and again.
Once you submit the final prompt, the sign-in is processed and the account area loads, which can take a short moment on a slow connection. Stay on that page rather than registering again. Opening a second account to speed things up is a mistake here, since duplicate accounts are closed.
At the first screen after signing in, the account area shows your balance, history, limits, bonuses and withdrawals. Photo ID, proof of address and a payment card image are checked before your first withdrawal at the latest. The mistake is leaving the account open on a shared computer. Sign out and change your password if anyone else used it.
Terms guide
Once registration is done, the welcome offer decides what your first deposit can unlock, so read its terms before you pay in.
New players
193% worth up to A$1,480 + 151 bonus spins
Deposit A$17 or more for a 193% match up to A$1,480 and 151 free spins. Wagering is 34x, valid for 57 days.
Claim offer18+ · Gambling can be addictive, so play responsibly and stop when it stops being fun.
Weekend players
30 bonus spins
Deposit A$34 or more at weekends to receive 30 free spins. The offer is valid for 3 days, with 34x wagering.
Claim bonus18+ · Gambling can be addictive, so play responsibly and stop when it stops being fun.
Weekend top-up
25% up to A$580
A 25% reload up to A$580 on weekend deposits from A$17, with 34x wagering and 3 days of validity.
Claim bonus18+ · Gambling can be addictive, so play responsibly and stop when it stops being fun.
Two phone checks
The worry it removes: a phone login page that will not load or keeps signing you out.
The next time you pick up your phone, open the site in its mobile browser and sign in with the email address you gave at registration. You land on the same account you use on a computer, with the same balance and history. A single wrong letter is enough to stop the sign-in, so compare the address character by character before you try again.
Halfway through loading, the page freezes or the login screen stays blank. Check the simplest cause first: a weak or switching mobile signal. Move to a steadier connection, close the browser tab, and open the site again in a new tab. If the page keeps signing you out, stop repeating the same steps and contact live chat, which is open 24/7, and describe what happens on screen.
Fairgo Casino security
Useful when you sign in on a shared computer, lend your phone, or suspect someone knows your password.
Each time you open the site, the connection is protected by 256-bit TLS, so details passing between your device and Fairgo Casino stay encrypted. The operator is Fairgo Casino LLC, company number 865683 (Anjouan), licensed by the Anjouan Offshore Finance Authority under licence ALSI-984617. Keep the licence number handy, because it identifies the operator behind this account. Fairgo Casino has operated since 2018, and its games are audited by SIQ and GLI.
Before you step away from a shared computer, sign out from the account area and close the browser window. Recovery runs through the inbox you registered with, so the security of that inbox matters as much as the casino login. If you think someone else knows your password, use the reset link sent to your registered email address and restore access before you play again. Keep to a single account, because duplicate accounts will be closed.
Access checks
Settles the four most common reasons a sign-in fails, with the first check to make in each case.
Late one night you try to sign in and the access is refused. That usually means a cooling-off period or a self-exclusion you set earlier is still running. Both run until a fixed end date. Until that date passes, the account stays closed, however often you retry.
On the day you upload your documents, the review starts and some functions stay locked until it ends. Photo ID, proof of address and a payment card image are the papers checked. A locked function does not mean the account is closed. The lock lifts once that check is complete.
Months after your last visit, the same sign-in now gets refused. Most often the email address you enter differs from the one given at registration, or the password has been changed since. A reset link goes to the registered email address, so that inbox is the first place to check.
When you open the site from a hotel or an airport, the connection may be slower or drop halfway through the sign-in. The page then looks like an account fault, but the network is often the cause. Mobile access runs through the mobile browser only, so start over there.
It removes the fear that a locked account means lost money, and shows the way back in.
Halfway through a late session, a phone call or a friend leaning over your shoulder can end your session without warning. Many browsers keep a signed-in state until something clears it, so the account can stay open on a machine you walk away from. On a shared computer, sign out before you leave and close the browser window as well, so the next person cannot reach your balance through the back button. If you suspect someone else has reached your account, change the password from the account area and write to support by live chat or email straight away. Keep the registration email private too, because reset links are sent only to that address. Anyone holding that inbox can start a reset, so a mailbox you control is the real safeguard for the account.
At seven in the morning you may open the site on a desktop at home, then pick up your phone on the train an hour later. The two screens differ in size and layout, so menus and buttons sit in other places on a phone. Phone access runs through the mobile browser, which shows the same site inside a narrower frame. Some panels need a scroll before the balance and history come into view. Those are layout differences only. The same email address opens the same balance, the same limits and the same history on both devices. The cashier works the same way on either screen. Each screen is just a window onto one account, so a figure you read on the phone is the figure on the desktop.
Each evening you sign in, the account already holds the controls you chose earlier, and they apply on a desktop and a phone alike. Deposit limits cap how much money goes in over a period you choose. Loss limits set a ceiling on net losses, and session reminders show how long you have been playing. Cooling-off periods step you away from play for a set time, and self-exclusion is available inside the account too. For a national exclusion, apply to BetStop, the register run by the Australian Government at betstop.gov.au. It takes about five minutes online, and the minimum period is three months, which cannot be shortened. If you want to talk it through, the National Gambling Helpline answers on 1800 858 858, twenty-four hours a day.
On the morning you cannot get past the sign-in, start with the inbox behind the registration email. A reset link goes to that address, and following it is what restores access to the account. The identity documents come next: photo ID, proof of address and a payment card image. Verification runs for sixty-six hours from the moment the documents arrive, so send clear copies early rather than late. Identity documents must be checked at the latest before your first withdrawal, so the wait does not stop your play. If the reset link never arrives, look in your spam folder, then write to [email protected] or use live chat. A second registration is not a way back, because each player keeps one account and duplicate accounts will be closed.
Payout day starts with the same sign-in, because the cashier and the withdrawal request sit inside the account area. Withdrawals run from A$20 up to A$69,800. Payment routes on the list are Mastercard, Jeton, Maestro, Visa, POLi, PayID, Skrill, Neteller and Paysafecard. A payout can clear in eight minutes, while a card payout takes forty-nine hours. Verification happens at the latest before the first withdrawal, so photo ID, proof of address and a payment card image go in before that first cash-out rather than before your first login. Match the name on the account to the name on the payment method, and the checks clear without a second round. Missing documents hold up the first withdrawal only, not your play. Your registration email should stay current, since every reset and account notice travels there.
Two channels
At any hour, day or night, you can reach the team through live chat or by email at [email protected]. Support runs 24/7, so a late-night lock does not have to wait for morning. Use live chat when access is blocked right now, and use email when you need to send a file or a longer explanation.
The moment a sign-in fails, live chat is the quickest route. Have the registered email address, the exact message on screen, and the time of your last attempt ready.
Once the first attempt has failed and the fix needs more than a quick answer, email is the better route. Include the registered email address, the screen message you saw, and each step you already tried.
Every time you write, the same four details save a round of questions. List the registered email address, the exact wording on screen, the device you used, and the browser you opened the site in.
Stuck at sign-in
Read this when a login fails, a reset email never arrives, or a phone sign-in is stuck.
Straight after you request a reset, look in your spam and junk folders, and in any promotions tab if your inbox has one. Messages from new senders often land there. Once you have checked, you can ask for a fresh reset from the sign-in area. If the new message also fails to arrive, write to support at [email protected] or use live chat, and tell the team when you made each request, so they can trace the problem.
Once you are signed in, the password change option inside your account replaces the old password, and no reset link is needed. The new password applies the next time you sign in, on any device. Choose one you do not use on other sites, and keep it somewhere only you can read. If the change does not save, stay signed in and write to support by live chat or email rather than repeating the attempt.
Once the account area opens, you see your balance, your play history, your limits, your bonus status and the route to withdrawals. Nothing is due at sign-in. Identity documents, which means a photo ID, proof of address and a payment card image, are checked at the latest before your first withdrawal, so you only need to supply them when you come to cash out.
Right now, if you have no account, registration comes first, because signing in needs an account that already exists. Each person may hold only one account, and duplicates are closed, so check for an old registration before you start another. The site is for players aged 18+ only. If you cannot tell whether you registered before, write to support by email and describe the sign-up you remember.
The first time you sign in from abroad, you follow the same steps as at home. Write to support only when the sign-in is refused or the page will not load. Give the date, the time, the country you are in, and a short description of what the screen shows. Please do not try to get around a refusal with other tools.
On a phone, the browser you already use is the way in. Open the site there, tap the sign-in button, and enter the email address on your account. If the keyboard hides a field, close it and scroll before you carry on. When a page freezes, reload it once, and if it still stalls, write to support by live chat or email and say which phone and browser you used.
Fairgo Casino was established in 2018. Its operator is Fairgo Casino LLC, company number 865683 (Anjouan), at Hombo Road, Mutsamudu. The licence ALSI-984617 is held with the Anjouan Offshore Finance Authority, the regulator behind this site. Check the licence number and regulator name against what you see here, and treat any mismatch as a reason to stop before you go further.
The moment you finish on a borrowed computer, use the sign-out option inside your account instead of only closing the window. Then close the browser, and decline any offer to save your details on that machine. If you realise later that the account was left open, write to support by live chat or email straight away, so the team can help you secure it.
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